"As our analysis shows, customers present about 40 types of certificates and other documents on paper to financial institutions. All this information is available in government agencies, and financial organizations could receive them directly from government databases", the Chairman of the National Bank of Kazakhstan informs. According to Akishev, an appropriate working group has been created, a roadmap has been developed, and the necessary work is being carried out within the framework of this problem, in cooperation with the Ministry of Information and Communications. In addition, a remote customer identification project is being implemented, so that Kazakhstanis do not have to visit financial institution offices. "Together with the ministries of Interior Affairs, Justice, and Information and Communications, the issue of online identification of clients using biometric indicators and information from government databases is being studied", Akishev said. According to him, the project of introducing online insurance will provide an opportunity for the population to conclude compulsory insurance contracts in electronic form via Internet resources of insurance companies.