In case of non-payment 3 days before the next payment date, a reminder of payment due together with the electronic bill will be sent to the client again.
Not only the messages with payment reminder but also information on receipt of payment under the insurance contract will be sent to clients, and in case of debt there will be messages about the contract suspension or termination.
Online payment services are becoming more popular. Over the past 3 months, customers have paid online more than 12 million UAH.
Insurance company AXA Insurance is one of the leaders in the Ukrainian insurance market. It tries to lobby for bills on consumer rights protection, seeks to raise awareness in the insurance market by organizing various projects and conferences, and also constantly works on improving the customer service and digital technologies implementation.