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AXA Insurance launches a module for customer account management

The essence of this program is that customers who have signed an insurance contract with payment by installments receive SMS message with a link to a personal electronic account 10 days before the next payment date. The customer only needs to enter his payment card details to pay the invoice.
AXA Insurance launches a module for customer account management

In case of non-payment 3 days before the next payment date, a reminder of payment due together with the electronic bill will be sent to the client again.

Not only the messages with payment reminder but also information on receipt of payment under the insurance contract will be sent to clients, and in case of debt there will be messages about the contract suspension or termination.

Online payment services are becoming more popular. Over the past 3 months, customers have paid online more than 12 million UAH.

Insurance company AXA Insurance is one of the leaders in the Ukrainian insurance market. It tries to lobby for bills on consumer rights protection, seeks to raise awareness in the insurance market by organizing various projects and conferences, and also constantly works on improving the customer service and digital technologies implementation.

Source: https://forinsurer.com/news/18/07/03/36055

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