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The Kazakhstani system of compulsory medical insurance is discredited in people’s eyes

It is worth noting that the extensive increase in costs in recent years has not allowed the domestic healthcare system to achieve a high level of medical care. According to the Ministry of Health of the Republic of Kazakhstan, the level of population satisfaction with the quality of medical care last year was only 44.5%. More than half of patients were dissatisfied with domestic medicine. HIF has the following data: in 2023, the number of complaints from Kazakhstanis about services in the healthcare system reached 27.4 thousand, with a growth of 13.7% over the year.
The Kazakhstani system of compulsory medical insurance is discredited in people’s eyes

“In the eyes of many citizens, the compulsory medical insurance system is discredited; now it needs to be revived; the trust of Kazakhstanis must be restored. We like to say that we have overconsumption, medical organizations violate sometimes, but we have to admit that the system is still underfunded. To achieve the target indicators, it is necessary to increase spending; the state must fulfill its obligations. The budget underpaid 275 billion tenge this year. These are medical research, examinations, medical care,” said Askhat Aimagambetov, Chairman of the Committee for Social and Cultural Development of the Mazhilis of the Republic of Kazakhstan.

The Ministry of Health admits that the medical insurance system in its current state has led to limited access for insured Kazakhstanis to free care services. There is replacement of state guarantees with paid services. Often, when turning to public clinics, people are faced with queues and the need to “walk all over” appointments and cards to specialists. Many, without receiving the necessary services, simply turn to paid medicine.

This thesis was confirmed by HIF analysts, who checked the financial indicators of only one of the categories of patients, those who must be registered with doctors. According to the situational-analytical center with HIF, last year, out of 14 million people subject to dynamic monitoring, 11.7 million people (or 84%) visited a doctor only once as part of primary health care.

According to experts’ preliminary estimates, pocket expenses of Kazakhstanis on medicine form 30% of the total current expenses on health care; it is a lot. According to WHO recommendations, this figure should be kept between 15% and 20%.

Source: https://www.insur-info.ru/press/171611/

Photos are from open sources.

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