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Sberbank's chatbot puzzled out life insurance

The chatbot in the SberBank online mobile application has become even smarter; it now answers questions on the programs of investment and endowment life insurance (ULI and ILI) of Sberbank Life Insurance, and, if necessary, connects with operator, the company’s press service informed.
Sberbank's chatbot puzzled out life insurance

The service is on the main page of the application in the "Dialogues" tab. It can inform the clients on all the terms of endowment and ILI programs, execution and termination of contracts, payment of insurance premium, plan of actions in case of insurance event or end of contract.

“We have introduced endowment and investment life insurance programs to SberBank Online in the Fall, and are gradually supplementing them with various services. The bank's clients can now get information about insurance programs not only from the employees but also a virtual assistant who answers questions twenty-four-seven,” says Olga Monakhova, executive director of the Investments and Savings Division of Sberbank.

The ULI (endowment) allows accumulate the necessary amount by a certain period of time for such different purposes as child’s higher education, apartment purchase, retirement or inheriting capital. In case of adverse events, the company will make an insurance payout or keep making regular contributions for the client.

ILI is good for those clients who are ready to invest for a period of 3 years or more, interested in 100% protection of initial investment and understand that this factor limits the potential profitability of the product. The client invests the entire amount as a lump sum and chooses the investment strategy.

Advantages

  • The special legal status ensures the immunity of the invested money in case of property disputes and payments to the persons specified in the contract upon the program completion.
  • A 13% tax deduction (no more than 15,600 rubles per year) from the amount of contributions under the agreement with the term of 5 years or more. It is available annually for the entire duration of the policy.

Source: https://www.sberbank-insurance.ru/news/03_12_2020

Photos are from open sources.

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