All Kazakhstanis have the right to receive complete and verifiable information about a financial service offered, this means you should ask questions without hesitation. For example, when purchasing a policy, learn the insurance conditions and payment terms. When opening a deposit, check the possibility of early withdrawal.
The consumer's right to free choice presupposes that a person can, for instance, when taking out a mortgage loan, buy insurance from a company other than a bank subsidiary. They are to choose from several insurers. In this case, the seller (bank) is obliged to provide assistance in choosing.
You can refuse a bank manager when additional services are imposed on you. You should find out whether credit financing is required in your case.
In case of disputable situations, one should contact the financial organization for clarification, and for the cases when the dispute cannot be resolved there is the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market.
You can always get detailed information about the ARDFM work in the Fingramota Online mobile application, through the ARDFM Call Center with the short number “1459”, operating hours from 09:00 to 17:00.
Source: https://prodengi.kz/post/kak-v-rk-zashhishhayut-prava-potrebitelei-finuslug
Photos are from open sources.
